Medication Reminder Support
We are here to help
If you have trouble with reminders, local data, or the permanent unlock, check the information below or contact us directly.
Frequently Asked Questions
I did not receive a medication reminderMake sure the Timeline switch on the Home screen is enabled. Then open iPhone Settings > Notifications > Medication Reminder and allow notifications and sounds.
My original data is not on my new devicePeople, medications, and medication records are stored only on the original device and are not migrated automatically to a new device. Before uninstalling the App or changing devices, make sure you no longer need the current data.
My permanent unlock status has not updatedMake sure the device is signed in with the Apple ID used for the purchase, then tap Restore Purchases on the Permanent Unlock screen. Restoring purchases does not charge you again.
Contact Us
In your email, describe the issue and include your iPhone model and iOS version. We usually reply within 7 business days.
Email Support